This privacy notice explains how Global Service Srl collects, uses, and manages the personal information provided when using our services or interacting with us. We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information Collected
We collect the following categories of personal information:
- Voluntarily Provided Information: such as name, email address, physical address,
phone number, etc., provided when contacting us, interacting with our services, or filling out forms
on our website.
- Usage Information: automatically collected regarding the use of our services,
including traffic data, IP addresses and information about the device used.
2. Purpose of Processing
We use personal information to:
- Provide and improve our services.
- Communicate with you regarding our services, job positions, opportunities and knowledge.
- Personalize your experience and provide relevant content.
- Maintain the security and integrity of our services.
- Comply with legal obligations and regulatory requirements.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent (Art. 6(1)(a) GDPR): For marketing communications, non-essential cookies, and optional services.
- Contract Performance (Art. 6(1)(b) GDPR): To provide requested services and fulfill contractual obligations.
- Legitimate Interest (Art. 6(1)(f) GDPR): To improve our services, ensure security, and analyze website usage.
- Legal Obligation (Art. 6(1)(c) GDPR): To comply with applicable laws and regulations.
4. Data Retention Periods
We retain your personal data for the following periods:
- Contact Information: 3 years from last contact or until consent is withdrawn.
- Website Usage Data: 12 months from collection.
- Session Data: Until browser session ends.
- Marketing Data: Until consent is withdrawn or 2 years of inactivity.
- Legal Compliance Data: As required by applicable laws (typically 7-10 years).
5. Information Sharing and Third Parties
We do not sell, rent, or disclose your personal information to third parties without your
consent, except as required by law or to provide requested services, always ensuring an adequate level
of data protection.
We may share your data with:
- Service Providers: Trusted third parties who assist in website operations and analytics.
- Legal Authorities: When required by law or to protect our rights and safety.
- Business Partners: Only with your explicit consent for specific purposes.
6. International Data Transfers
Your personal data may be transferred to countries outside the European Economic Area (EEA).
When this occurs, we ensure adequate protection through:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Your explicit consent
7. Data Security
We employ appropriate technical and organizational security measures to protect personal
information from unauthorized access, alteration, disclosure, or destruction, including:
- SSL/TLS encryption for data transmission
- Regular security assessments and updates
- Access controls and authentication measures
- Staff training on data protection
8. Your Data Subject Rights
Under GDPR, you have the following rights:
- Right of Access (Art. 15): Request copies of your personal data
- Right to Rectification (Art. 16): Correct inaccurate or incomplete data
- Right to Erasure (Art. 17): Request deletion of your data
- Right to Restrict Processing (Art. 18): Limit how we use your data
- Right to Data Portability (Art. 20): Receive your data in a structured format
- Right to Object (Art. 21): Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
9. Automated Decision Making
We do not use automated decision-making or profiling that produces legal effects or
significantly affects you. If this changes, we will inform you and obtain your consent where required.
10. Right to Complain
You have the right to lodge a complaint with the Italian Data Protection Authority (Garante Privacy)
if you believe your data protection rights have been violated. Contact details:
- Website: www.gpdp.it
- Email: garante@gpdp.it
- Phone: +39 06 696771
11. Changes to the Privacy Notice
We reserve the right to periodically update this privacy notice to reflect any changes in
information management practices. We encourage you to regularly review this notice to stay informed
about how we protect your personal information. Material changes will be communicated via email or website notice.
12. Contact Information
For questions, requests, or to exercise your privacy rights, you can contact us:
Thank you for choosing Global Service Srl. Your privacy is important to us.
